Frequently Asked Questions (FAQ)

How do I find the nearest Coinstar machine?
By using the Machine Locator at www.Coinstar.ca, you can search by Postal Code

Is there a charge to use a Coinstar® Centre?
Yes. For Coins to Cash™ service, we charge a 11.9% processing fee in Canada.

Do I need to sort my coins before using the Coinstar Centre?
No. Coinstar accepts any quantity of unsorted coins in your local currency. Coinstar's patented technology allows our processors to filter out foreign coins and other debris. However, these items may not be returned by our processors so it is a good idea to remove them first.

Do I need to roll my change before taking it to a Coinstar Centre?
No. There is no need to roll your loose change in wrappers. Coinstar counts unsorted change in minutes and then prints out a voucher that can be exchanged for cash or groceries at the checkout.

Do I have to redeem the voucher at the store where I cash in my coins?
Yes. Because Coinstar reimburses each store for the transactions that are processed through the Coinstar Centre at their location, we instruct our store partners not to cash vouchers processed at a different location.

What if I have a large amount of coins?
If you are an individual and think that you have more than $3,000 in coins, we may be able to provide special assistance. Please call our Customer Service department at 1-800-928-CASH.

How fast does the Coinstar machine count coins?
The machine counts up to 600 coins per minute!

Is Coinstar, Inc. a publicly traded company?
Yes, Coinstar, Inc. went public in July of 1997 and is traded on the NASDAQ Exchange under the symbol CSTR.

What products and services does Coinstar, Inc. offer?
Coinstar, Inc. offers self-service coin counting in Canada and additional services in the U.S. and U.K.

Where is Coinstar, Inc.’s headquarters?
Coinstar, Inc. is headquartered in Bellevue, Washington. U.S.A.